How soon will I receive my funds?

Prepayment
The client must prepay the project before work starts. The funds are held in an escrow account, where they remain blocked until the project is approved and completed.
We strongly advise you not to begin any project before the prepayment is made to protect your payment.
Once the service is completed and validated by the client (assuming it was properly funded), you will receive your payment instantly.

• For Task Based Project in Prepayment: Once the service is completed and validated by the client (assuming it was properly funded), you will receive your payment instantly.
• For Time Based Project in Prepayment:  You receive your payment once the activity report is approved by the client and once the client has paid the final adjusted amount.

• Important: If you have worked more than the estimated, pre-funded number of days, the client is asked to pay a final balance for the extra work. You will only receive your full payment once the client has paid this final balance.

What if the client is late paying the final balance? If the client is significantly delayed in paying (= more than 30 days) the final balance for extra days worked , you can reach out to support@malt.com to request a partial payment of the amount that was already prepaid and held in escrow.

Cash advance
A cash advance is a payment method that helps you avoid waiting for your customers’ payment deadlines.
When you take on a project with a client eligible for a cash advance, you automatically agree to have your invoices financed.
With this payment method, you will receive your payment within 10 days after the client validates the completion of the service or the monthly activity report.

Cash advance is provided by our financial partners as outlined in article 3.2.7 of our T&Cs 

How to benefit from this cash advance?
In order to benefit from the cash advance, several criteria must be respected by the client and the freelancer.

For freelancers:

• The legal documents for your account must be validated in your company settings.

For client :

Your client must be eligible for Payment by invoice, which requires:
• Availability of published and accessible financial statements (balance sheet, income statement, annexes, management reports, etc.)
• A review of the client’s financial health based on these results
• Access to company accounting information
• Complete and accurate billing information from your client
• Client respecting invoice payment deadlines, usually between 30 and 60 days from the invoice date

If all these conditions are met, the project qualifies for a cash advance. As a result, your payment will be due 10 days after the project completion is validated.

Why was the cash advance not triggered?
When setting up the client account and each time the project is validated, our financial partners perform a double check on whether the service qualifies for financing.
The eligibility of an invoice for financing is determined during project validation.

Possible reasons for denying a cash advance include (but are not limited to):
• Your documents uploaded to Malt are not fully validated.
• Your client no longer meets the eligibility criteria.
• Your client has not provided a valid professional email address.
• Your invoices are older than 30 days which are not be accepted by cash advance partners.

Ultimately, the decision depends on our funding partners, and Malt cannot influence their financing approvals. Our teams work closely every day with our payment partners to ensure you can benefit from the cash advance service.

However, Malt depends entirely on the validation criteria of these payment partners and cannot influence their decision if they refuse to finance your invoices.

Note that expense reports and Referal bonuses are not eligible for cash advance.

If you have not received payment within the expected deadline and the invoice is dated with less than 30 days  contact our support team to request triggering the cash advance.