Sometimes projects don’t go as planned due to unclear scope, changing needs, differing opinions, or lack of communication.
In these cases, it’s important to reopen clear communication and find an agreement quickly.
If you have a dispute with your client, contact us promptly using the form at the end of this guide.
Malt's role
The Malt team supports dispute resolution by:
• Facilitating communication between parties
• Offering solutions based on experience
• Clarifying contract terms and options
The contract is directly between you and the client, so resolving disputes is your shared responsibility.
Refund in case of dispute
Professional civil liability insurance does not cover project reimbursement or guarantee payment in case of a dispute.
Professional liability covers damages from accidents or errors—such as delays causing contract loss or a bug reducing e-commerce revenue.
It does not guarantee service completion or protect against poor performance or quality.