Reviews and recommendations – Malt

End-of-project reviews

Reviews are left by clients with whom you’ve completed a project on Malt. At the end of the project, they can give you a rating from 1 to 5 stars and add a comment. For time-based projects, a review can only be given once the project is finished—for example, if a project lasts 6 months, you’ll only receive the review at the end of those 6 months. If a project is canceled, no review can be left since it is not considered completed.

Your average rating appears on your profile, in search results, and in client conversations, which increases your visibility. To earn the Super Malter badge, you must maintain an average rating of at least 4.5.

Each project review is displayed individually on your profile page, including the rating and the comment (if one was added). This allows clients to see the details of all the feedback you’ve received.

Both freelancers and clients have the possibility to hide a review. If a review is hidden, it will still be indicated on the profile that a review has been hidden.

Clients can leave a review at any time after a project ends. Once a review is submitted, it can be edited for up to 30 days. After this period, it can no longer be modified.

Recommendations

In addition to reviews, you can also receive external recommendations on Malt from clients or colleagues you’ve worked with outside the platform. All you need to do is enter their email address, write a personalized message, and send the request. The person will then receive a link to your profile along with a short form to recommend you.

For each request, three notifications are sent (immediately, on day 4, and on day 15). The link is personal and can only be used by the invited person. To leave a recommendation, they will need to create a Malt account. Malt does not use the collected email addresses for commercial purposes.

Once submitted, recommendations cannot be edited, but they can be deleted by the person who wrote them at any time.

Freelancers also have the possibility to hide a recommendation from their profile. If a recommendation is hidden, it will no longer appear publicly, but the person who wrote it can still delete it later if they wish, even if it has been hidden by the freelancer.

How do I leave an end of project review for my client?

Once the end of the project has been validated by your client, you have the opportunity to rate your collaboration and leave the corresponding comment.

This will help other freelancers make their choice and give them valuable insight into working with this client.
To leave your review, you will need:

Go to the completed project page
Click on leave a comment
Give the customer a 5 to 1-star rating and a comment

Since clients do not have a public profile, their reviews are only visible to freelancers who interact with them. To access it, each freelancer can go to the top right of the conversation window and view the client file.

How do I get the "On Malt" badge to appear in the experience section of my profile?

The "On Malt" badge is a feature that appears on your profile to identify project experiences that have been completed through our Malt platform.

You can add a project as an experience on your profile by filling in the information about the project, such as the description of the experience (based on your project) and the skills used.

There are two ways to do this:

After leaving a review for your client at the end of a mission, you will be prompted to add the project to your profile.
From the project page, by clicking on the card "Display your project in your profile" and completing the experience form.

Once the experience form is completed, the experience will appear on your profile with the "On Malt" badge, indicating that the project was carried out through Malt.

It is not currently possible to add the "On Malt" badge to an experience that was previously created manually on your profile.

However, you can go to the project page and use the card "Display your project in your profile" to create a new experience linked to that project. The "On Malt" badge will automatically appear on this newly created experience.

If you already added the experience manually before, you can simply delete the duplicate experience from your profile once the new version linked to the project has been created.

Why do I see a duration next to some reviews?

To give clients more context about a collaboration, we display an approximate duration next to reviews.

This helps them understand whether a project was a short mission or a longer engagement without showing sensitive details.

The duration is calculated automatically using project information: for time-based projects we use the actual timeline, and for task-based projects we rely on an estimated duration based on the project scope.

Instead of exact dates, we display simple ranges (such as a few days, a few weeks, a few months, less than 1 year, more than 1 year…) to keep things clear and fair across all projects.

These labels do not impact your profile or ranking and cannot be edited, as they are generated automatically to ensure consistency. In some cases, the duration may be estimated when exact timelines are not available.

End-of-project reviews

Recommendations

How do I leave an end of project review for my client?

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