How soon will I receive my funds?

The client must prepay for the project before it begins. For this, he has an escrow account in which the funds are blocked until the end of the project is validated.

Once the service is completed and validated by the customer (if it has been properly provisioned) you receive your payment instantly.

Some customers opt for payment by Direct Debit. You will therefore receive payment for your project, 10 days following its validation.

What is cash advance?

The cash advance is a payment method that allows you to avoid payment deadlines from your customers.

By contracting a project with a client who is eligible for a cash advance, you agree by default to benefit from the financing of your invoices.

By benefiting from this payment method, your payment deadline is 10 days from the date of validation of the end of service or the monthly activity report by your client.

This cash advance is made by our financial partners as specified in article 3.2.7 of our T&Cs.

How to benefit from this cash advance?

In order to benefit from the cash advance, several criteria must be respected by the client and the freelancer.

For freelancers:

• The legal documents for your account must be validated by MangoPay.
  

For the customers :

• Your customer must be eligible for Payment by Invoice.

  • Account extract published and accessible (balance sheet, income statement, annex, management reports, etc.)

  • Study of results linked to the financial health of the company

  • Access to information related to company accounting

• All billing information requested from your customer must be correctly completed.

• Your customer must respect the deadline for payment of invoices, which is between 30 and 60 days after the date of issue of the invoices.

If all of these criteria are met, the service is eligible for a cash advance, so the payment deadline indicated in your email is 10 days from the end of the project validation date.

Why was the cash advance not triggered?

When configuring the customer account and each time the project is validated, our financial partners carry out a double check of the eligibility of the financing of the service.

The eligibility of the invoice for financing is determined during the validation of the project.

Below is a non-exhaustive list of potential reasons for refusing a cash advance:

• Your documents uploaded to your Malt space are not 100% validated;

• Your customer is no longer eligible for this service;

• Your client has not provided a professional email address.

Our teams work in close collaboration with our payment partners on a daily basis so that you can benefit from this service.

However, Malt remains dependent on the validation criteria of payment partners; we cannot influence the decision to finance your invoices in the event of refusal on their part.

In the event that you have not received your payment within the deadline and contact our support team to obtain the triggering of the cash advance, please ensure that the invoice in question is dated less than 30 days ago, in fact after this period the invoice will not be accepted by our payment partners.