Can a prepaid project be canceled?

There are many reasons why a project may need to be canceled prematurely. Whether this is because a client's priorities (or budgets) have changed or whether there's been a disconnect between the client and the freelancer, if a project needs to be canceled, any prepaid amount will be automatically refunded to the client and added to their Malt digital wallet.

Please note: Clients cannot unilaterally cancel projects without your consent or agreement. Before officially canceling the project and processing any refunds, we verify that this decision has been agreed upon by both parties first.